Effective Date: 17 July 2025
Quality Policy
Purpose
Materia Scientia LLC is committed to delivering high-quality chemicals, materials, and services that consistently meet or exceed customer expectations, comply with international standards, and support sustainable business growth.
Scope
This Policy applies to all employees, contractors, suppliers, and partners engaged in procurement, distribution, logistics, and customer service activities.
Our Commitments
We will:
Customer Focus
- Understand and meet the unique requirements of each customer
- Provide reliable, timely, and safe supply of products and services
- Enhance customer satisfaction through proactive communication and continuous support
Compliance & Standards
- Adhere to Australian laws, international regulations, and industry standards, including ISO 9001
- Ensure all products comply with quality, safety, and environmental requirements
Continuous Improvement
- Establish measurable objectives and performance indicators
- Regularly review systems, processes, and feedback to drive improvement
- Invest in innovation, digital systems, and staff training to strengthen quality outcomes
Supplier & Partner Engagement
- Work with vetted, reliable suppliers who uphold quality and compliance standards
- Maintain transparent relationships built on trust, accountability, and shared goals
Employee Responsibility
- Empower employees with the tools, training, and authority to deliver quality outcomes
- Promote a culture of accountability, collaboration, and excellence
Implementation & Review
Management will:
- Ensure adequate resources are allocated to maintain and improve quality systems
- Review this policy annually or as required to remain aligned with customer needs, legal obligations, and business goals